Transforming careers at PCS
Transformative career changes can occur for revenue cycle employees as a result of outsourcing. Meet three employees who joined PCS as a result of an outsourcing partnership. Learn about their onboarding experience, career growth and how they made successful career transitions. Finding an outsourcing partner who prioritizes employees is key for health systems looking for an enterprise approach to revenue cycle management. PCS has successfully transitioned thousands of employees while maintaining high retention rates.
Meet Justin
Justin Prasad
US Manager, Data Operations and Integration
Transitioned from Sutter Health
My PCS Journey: New career transition
When I transitioned to PCS in September 2022 from Sutter Health, I was overseeing denial follow-up teams but had an interest in automation and data analytics. My military background had taught me to always look for new opportunities, so after attending an PCS automation presentation, I decided to make a transition in my career.
PCS provided me with an opportunity to join a new team and explore my passion. I’m now working exclusively on data workflow management and tech-processes to improve RCM efficiency and operations.
The best career decision I ever made was to follow my passion by moving into a new role at PCS. I feel a strong connection to purpose, and I know that the work I’m doing is making an impact on the company.”
Onboarding expertise matters
PCS has years of experience onboarding health system employees and providing a smooth and supportive transition process.
>20K
number of employees transitioned to PCS from health systems through structured onboarding
87%
transitioned employee retention rate after 12 months
98%
average PCS job offer acceptance rate among health system transitioned employees
>100
dedicated PCS employees solely focused on successful onboarding transitions
Meet Jodi
Jodi Van Zandt
SVP, Central Operations
Transitioned from Ascension
My PCS Journey: Exponential career growth
I transitioned to PCS in 2017 after 10 years of working at my local Ascension system. Since joining PCS, I’ve had access to amazing people, technology and processes that have helped me reach a level of career growth I never expected – all while being able to remain in my hometown.
- (2017) Joined PCS as a Director, Revenue Cycle
- (2018) Sr. Director, Performance Management
- (2018) Vice President, Front End Operations
- (2024) Sr. Vice President, Back End Operations
I’ve had leaders and mentors invest in my career growth and work with me on furthering my career path. If I had not come to PCS, I would not have realized this level of opportunity.”
The PCS onboarding process
Our onboarding transition plan eases the move for employees, while setting them on a trajectory for long-term success.
Meet Amber
Amber Gregory
US Director, Customer Service
Transitioned from Providence
My PCS Journey: Onboarding success
I transitioned to PCS in 2024 after working at Providence for over 14 years. I was proud to work there and loved leading my team. PCS’s well-coordinated onboarding experience quickly put me at ease and made me feel like I was in good hands. Now, I’m leading two additional teams, and we still get to support our local community.
The onboarding experience opened my eyes to how prepared PCS was as an overall organization. They gave us an entire toolkit to support us during the transition process.”
After onboarding, what’s next?
Once onboarding is complete, employees benefit from a culture of employee engagement, social responsibility and resources to increase career growth.
Employee engagement
82%
average employee engagement score
Diversity and inclusion efforts
85%
satisfaction rate of diversity and inclusion efforts
Career growth resources
34K
educational learning modules available for career growth
Volunteer hours
17K+
number of paid employee volunteer hours in 2023
Meet more PCS employees
Watch the video to meet five PCS associates who transitioned to PCS from health systems. Hear their stories and how they’ve grown in their careers.
